Terms of Service
Last updated: September 17, 2026
Please review these Terms of Service (“Terms”) before using hoteloptimizers.com or requesting a revenue review. The website is operated by Seastack Labs LLC, a limited liability company formed in the State of Delaware, United States, trading as Hotel Optimizers (“Hotel Optimizers,” “we,” “us,” or “our”). These Terms explain the conditions for using our website, the nature of our services, and the limitations that apply to our responsibility for website content and free reviews.
You can contact us about these Terms at [email protected].
1. Scope and acceptance
These Terms apply to this website and enquiries or free revenue reviews requested through it. By submitting an enquiry or requesting a review after being presented with these Terms, you agree to them. If you do not agree, please do not submit a request.
Our services are intended for businesses. If you act on behalf of a hotel, company or other organization, you confirm that you are authorized to submit the information and request the review on its behalf. “You” and “your” refer to you and, where applicable, that organization.
Paid management services require a separate written service agreement. Submitting a form, receiving a review or discussing your property does not create a paid engagement, authorize charges or grant us access to your systems. If a signed service agreement conflicts with these Terms, that agreement governs the paid services.
2. Our services
Hotel Optimizers provides hands-on hotel revenue management, yield management, pricing, promotion management, OTA administration and distribution operations. We are a managed-service provider, not a booking marketplace, property-management system, channel manager or software subscription.
The channels, systems, properties, activities and decision-making authority covered by an engagement are agreed in writing. Your hotel remains responsible for its guests, reservations, accommodation, on-property operations and legal obligations. We do not become the accommodation provider or a party to a guest’s booking merely by managing rates or distribution.
3. Enquiries and free revenue reviews
Please provide accurate information that you are entitled to share. You must not submit guest records, payment-card details, passwords or other sensitive information through the public enquiry form. We may ask for further information or decline a review where the property or request falls outside our service scope.
A free review is an initial commercial assessment based on the information available to us at the time. It is not a comprehensive audit, valuation or assurance of future results. You remain responsible for deciding whether to implement suggestions before a paid engagement begins. A free review does not oblige either party to enter into a service agreement.
4. Fees and commercial arrangements
Our advertised standard monthly management fee consists of a localized base management fee plus a revenue-linked management fee equal to one third of the actual OTA commissions paid on the room revenue we manage. The base fee is always added to the applicable variable fee; it is not a minimum applied only when the variable fee is lower. OTA commissions are separate charges payable to the relevant OTA.
Under our standard OTA-management service, we do not charge a percentage of direct-booking revenue. Localized base prices are independently set and are not live foreign-exchange conversions. Currency selection on the website changes the presentation of examples and does not determine an engagement’s billing currency.
The service agreement establishes the applicable fee, managed revenue and channels, billing currency, commission evidence and reconciliation, treatment of refunds and cancellations, taxes, payment dates, duration and termination arrangements. Website pricing does not itself create a payment obligation. Changes to published prices do not amend an existing service agreement.
5. Access and authority
Any access to your PMS, channel manager or OTA accounts must be separately authorized and limited to the agreed scope. You must have the right to grant that access and remain responsible for your agreements with those providers. We will not treat an enquiry as permission to change your rates, publish promotions or access private property data.
For paid engagements, the service agreement defines operational responsibilities, approval requirements and permitted actions. Any required confidentiality or data-processing arrangements must be established before relevant information or access is shared.
6. No guarantee of commercial results
Hotel performance depends on demand, competition, property conditions, distribution platforms and other factors outside our control. We do not guarantee any level of revenue, occupancy, average daily rate, revenue per available room, profit, booking volume or return on fees.
Rates may increase, decrease or remain unchanged. Promotions may be introduced, adjusted or withdrawn. Charts, rate sheets, comparisons and operational examples labeled as illustrative are explanations of our approach, not actual customer results, forecasts or promises of an uplift.
7. Acceptable use of the website
You may use the website to learn about our services and make legitimate business enquiries. You must not misuse the website, submit unlawful or misleading material, impersonate another person, attempt unauthorized access, introduce malicious code, interfere with availability, or use automated requests in a way that disrupts the website or circumvents its protections.
We may restrict access or reject submissions where reasonably necessary to protect the website, investigate suspected misuse or comply with law.
8. Intellectual property
Website text, branding, designs, graphics and other materials are owned by or licensed to us, except where identified as belonging to another party. You may view the website and retain reasonable copies for your internal evaluation of our services. This permission does not authorize commercial republication, resale, redistribution or use of our branding in a way that implies an endorsement or affiliation.
You retain ownership of information you provide. You authorize us to use it as reasonably necessary to respond to your enquiry and perform a requested review, subject to our Privacy Policy and any applicable written agreement.
9. Third-party platforms and links
Booking.com, Expedia, PMS providers, channel managers and other third parties operate independently of us. Their services are governed by their own terms and fees. We do not control their availability, policies, ranking decisions, account restrictions or technical changes.
References to third-party names or links are provided for context and convenience. Their trademarks belong to their owners. A reference does not imply certification, endorsement or a formal partnership.
10. Website availability and disclaimers
We aim to keep website information useful and accurate, but it may contain errors, become outdated or be temporarily unavailable. We may update or withdraw website content and features. Nothing in this section changes obligations expressly accepted in a signed service agreement.
To the extent permitted by applicable law, the website and free review materials are provided “as is” and “as available,” without warranties of uninterrupted operation, completeness, fitness for a particular purpose or any commercial outcome. These qualifications do not exclude rights or warranties that cannot lawfully be excluded.
11. Limitations of liability
To the extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential or punitive damages arising from use of, or inability to use, the website or a free review. This includes losses of profit, anticipated savings, business opportunity or goodwill where those losses are indirect or consequential.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, willful misconduct, gross negligence, or any liability that cannot lawfully be excluded or limited. Liability for paid management services is governed by the applicable service agreement, subject to mandatory law. These Terms do not override remedies or protections that applicable law requires.
12. Privacy
Our Privacy Policy describes how information submitted through the website and your local currency preference are handled. These Terms do not authorize us to use your information for unrelated purposes or replace any data-processing agreement required for a paid engagement.
13. Governing law and disputes
These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-laws rules, except where applicable mandatory law requires otherwise. Subject to any jurisdiction or rights that cannot lawfully be displaced, disputes arising from these Terms may be brought in the state or federal courts located in Delaware.
If you have a concern, contact [email protected] so we can try to resolve it. This does not prevent either party from seeking a remedy available under applicable law. A signed service agreement may separately address disputes concerning paid services.
14. Changes and general provisions
We may revise these Terms and will update the date at the top of this page when we do. The version presented when you submit a request applies to that request. Revisions do not retroactively change a signed service agreement or an existing claim. Where fresh agreement or notice is required by law, we will obtain it or provide it.
If a provision is found unenforceable, the remaining provisions continue to apply to the extent permitted by law. A failure to enforce a provision does not waive the right to enforce it later. These Terms govern website enquiries and free reviews; they do not replace a separately signed agreement for paid services.